Delivery, help & refunds

Receiving your package

We’ll email your AIPA ZIP and a copy of the purchase terms to your checkout email within one NZ business day after successful payment is confirmed. Your payment receipt and product-delivery email are separate.

You’ll need to extract the ZIP and open START HERE. You do not need the seller’s ChatGPT Library account or to share your password.

Missing or damaged download?

Check your spam folder, then reply to your delivery email or write to rowanblundellai@gmail.com. Include your order reference or checkout email and a short description of the problem.

We’ll look into it and send a replacement where appropriate. You do not need to buy again. If delivery is late, missing or incorrect, we’ll investigate and arrange an appropriate remedy.

Stuck during setup?

Open “If You Get Stuck” in Help & Tips. You can also ask AIPA to check whether its learning is working.

If you need our help, explain where you stopped and what you see. Please do not send passwords, private conversations or full learning records. A redacted error message may be enough.

Defects, refunds and disputes

If AIPA does not work as described, tell us what happened so we can assess the problem. We will arrange an appropriate repair, replacement, refund or other remedy required by law. Serious failures may give you a choice of statutory remedies.

Beta status, downloading the ZIP or ordinary professional use does not remove applicable rights. There is no blanket no-refund rule. Change-of-mind requests are considered individually; we do not offer an unconditional change-of-mind refund.

We’ll tell you whether a refund has been submitted, is pending or has completed. Banks can take time, so we do not promise an exact arrival date. We do not deduct processor costs where doing so would reduce a remedy required by law.

If you disagree with our response, reply with your order reference and the outcome you are seeking so we can review it. Your legal rights remain available. Consumer Protection explains how to take a complaint further.

What help is included?

The guides and our responsibility to address defects and lawful remedies are included. Unlimited training, done-for-you administration, lifetime support and every future upgrade are not included unless expressly agreed. These limits do not remove mandatory guarantees or reasonable durability obligations.